Terms of Service

TERMS OF SERVICE

Welcome to Caterbee. By accessing or using our website, you agree to the following Terms of Service. These terms are designed to ensure a safe, transparent, and family-friendly shopping experience.

1. GENERAL CONDITIONS

By using this site, you confirm that you are at least the age of majority in your jurisdiction or using the site under parental supervision.

We reserve the right to refuse service to anyone for any reason at any time, including suspected fraud or abuse.

You agree not to:

  • Use our products for unlawful purposes

  • Violate any applicable laws or regulations

  • Interfere with website security or functionality

2. PRODUCTS & SAFETY

Caterbee products are designed with children’s safety in mind. However:

  • Adult supervision is recommended during use

  • Products should be used according to instructions

  • We are not liable for misuse or unintended use of products

We strive to display product colors and details accurately, but cannot guarantee exact display across devices.

3. ORDER & BILLING INFORMATION

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities per customer

  • Cancel suspicious or high-risk transactions

You agree to provide accurate and complete purchase information.

If we suspect fraud, we may cancel your order and notify you.

4. PRICING & PAYMENTS

All prices are listed in applicable currency and may change without notice.

Payments are processed securely via Shopify and third-party payment providers compliant with PCI-DSS standards.

We are not responsible for:

  • Bank fees

  • Currency conversion fees

  • Payment provider issues

5. SHIPPING & DELIVERY

Delivery times are estimates and may vary due to:

  • Customs clearance

  • Carrier delays

  • Peak seasons

We are not liable for delays outside our control.

Customers are responsible for providing accurate shipping addresses.

6. RETURNS & REFUNDS

Please refer to our Return & Refund Policy for full details.

Key points:

  • Returns must be requested within 30 days

  • Items must be unused and in original packaging

  • Return shipping is the responsibility of the customer

We reserve the right to:

  • Refuse returns that do not meet requirements

  • Issue partial refunds where applicable

7. INTELLECTUAL PROPERTY

All content on this site (images, logos, text, designs) is the property of Caterbee and may not be used without permission.

8. USER CONTENT

If you submit reviews, photos, or other content, you grant Caterbee a non-exclusive, royalty-free license to use it for marketing.

You confirm that:

  • You own the content

  • It does not infringe any third-party rights

9. THIRD-PARTY SERVICES

Our site may include third-party tools or links.

We are not responsible for:

  • Third-party content

  • External websites

  • Service interruptions

Use them at your own risk.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Caterbee shall not be liable for:

  • Indirect or incidental damages

  • Loss of data, revenue, or profits

  • Product misuse or improper handling

Our total liability shall not exceed the amount paid for the product.

11. PRIVACY

Your submission of personal information is governed by our Privacy Policy.

12. FRAUD PREVENTION

We actively monitor transactions for fraud.

We reserve the right to:

  • Cancel suspicious orders

  • Block abusive users

  • Report fraudulent activity

13. CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site constitutes acceptance of any changes.

14. GOVERNING LAW

These Terms are governed by applicable international e-commerce regulations and local laws where required.

15. CONTACT INFORMATION

For any questions, please contact us:

Caterbee
Email: admin@caterbeetoy.com

Address:
Room 619, 6th Floor, No. 4 Industrial 2 Road
Chancheng District, Foshan City
Guangdong Province, China

We are committed to providing a safe, trustworthy, and joyful experience for every family.