Faulty or damaged

If you received products which were damaged, defective on arrival or if we shipped the incorrect item we will gladly replace the product and pay for the return shipping cost as well as shipping the new item back to you !

To return a faulty product, please follow these steps :

1. Take photos and a video showing the fault in the item.

2. Complete the return using the Order Lookup on the return page and attach your photo and video.

Don't forget that many products are covered by a manufacturers warranty (please note the lenght of warranty varies by product) so if something does go wrong with the item during it's use please don't hesitate to contact us and we can put you in touch with the manufacturer.