Tracking delivery

TRACKING YOUR ORDER

We know you’re excited to receive your order 💛
Here’s everything you need to easily track your delivery and stay informed every step of the way.

Once your order has been shipped, you will receive a confirmation email with your tracking details.

This email includes:

• Your tracking number
• A tracking link to follow your package in real time

📩 Didn’t receive it?
Please check your spam or junk folder, as tracking emails may occasionally be filtered.

Please note:

• Tracking information may take 2–5 business days to update after shipment
• This delay is normal and depends on the carrier system

If your tracking does not update immediately, don’t worry — your order is on its way.

Estimated delivery time:

• Standard Shipping: 7–15 business days

Delays may occur due to:

• Customs processing
• Local postal service handling
• Holidays or peak seasons

We appreciate your patience and understanding 💛

If you:

• Cannot find your tracking number
• See no updates after several days
• Have concerns about your delivery

Please contact us — our support team is here to help.

At Caterbee, we’re committed to making your experience smooth and worry-free.

Before opening a dispute or chargeback, please reach out to us first —
we will always do our best to resolve your issue quickly and fairly.

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