Terms of Service
TERMS OF SERVICE
Welcome to Caterbee. By accessing or using our website, you agree to the following Terms of Service. These terms are designed to ensure a safe, transparent, and family-friendly shopping experience.
1. GENERAL CONDITIONS
By using this site, you confirm that you are at least the age of majority in your jurisdiction or using the site under parental supervision.
We reserve the right to refuse service to anyone for any reason at any time, including suspected fraud or abuse.
You agree not to:
Use our products for unlawful purposes
Violate any applicable laws or regulations
Interfere with website security or functionality
2. PRODUCTS & SAFETY
Caterbee products are designed with children's safety in mind. However:
Adult supervision is recommended during use
Products should be used according to instructions
We are not liable for misuse or unintended use of products
We strive to display product colors and details accurately, but cannot guarantee exact display across devices.
3. ORDER & BILLING INFORMATION
We reserve the right to:
Refuse or cancel any order
Limit quantities per customer
Cancel suspicious or high-risk transactions
You agree to provide accurate and complete purchase information.
If we suspect fraud, we may cancel your order and notify you.
4. PRICING & PAYMENTS
All prices are listed in applicable currency and may change without notice.
Payments are processed securely via Shopify and third-party payment providers compliant with PCI-DSS standards.
We are not responsible for:
Bank fees
Currency conversion fees
Payment provider issues
5. SHIPPING & DELIVERY
Most orders are processed and dispatched within 1–5 business days. During peak periods, processing may take a little longer than usual.
Delivery times are estimates and may vary due to:
Customs clearance
Carrier delays
Peak seasons
We are not liable for delays outside our control.
Customers are responsible for providing accurate shipping addresses.
6. RETURNS & REFUNDS
Please refer to our Return & Refund Policy for full details.
Key points:
Returns must be requested within 30 days
Items must be unused and in original packaging
Return shipping is the responsibility of the customer
We reserve the right to:
Refuse returns that do not meet requirements
Issue partial refunds where applicable
7. INTELLECTUAL PROPERTY
All content on this site (images, logos, text, designs) is the property of Caterbee and may not be used without permission.
8. USER CONTENT
If you submit reviews, photos, or other content, you grant Caterbee a non-exclusive, royalty-free license to use it for marketing.
You confirm that:
You own the content
It does not infringe any third-party rights
9. THIRD-PARTY SERVICES
Our site may include third-party tools or links.
We are not responsible for:
Third-party content
External websites
Service interruptions
Use them at your own risk.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
Caterbee shall not be liable for:
Indirect or incidental damages
Loss of data, revenue, or profits
Product misuse or improper handling
Our total liability shall not exceed the amount paid for the product.
11. PRIVACY
Your submission of personal information is governed by our Privacy Policy.
12. FRAUD PREVENTION
We actively monitor transactions for fraud.
We reserve the right to:
Cancel suspicious orders
Block abusive users
Report fraudulent activity
13. CHANGES TO TERMS
We may update these Terms at any time. Continued use of the site constitutes acceptance of any changes.
14. GOVERNING LAW
These Terms are governed by applicable international e-commerce regulations and local laws where required.
15. CONTACT INFORMATION
For any questions, please contact us:
Caterbee
Email: admin@caterbeetoy.com
Address:
Room 619, 6th Floor, No. 4 Industrial 2 Road
Chancheng District, Foshan City
Guangdong Province, China
We are committed to providing a safe, trustworthy, and joyful experience for every family.